About Wicks-n-WaxWorks 

We can be contacted by mail at

Scenic Valley Enterprises - Wicks-n-WaxWorks.com
  ATTN: Linda Stevens
4949 Woodland Ave. Ste #3
West Des Moines, IA 50266

Customer Service Phone 8am CST to 9pm CST 

(515) 267-9175 

Terms

Wicks-n-WaxWorks.com ships all U.S bound package orders via UPS Ground or United States Postal Service. Foreign orders are currently not available. Please contact us at CustomerService@wicks-n-waxworks.com with any questions about this policy.

CREDIT CARD POLICY
We accept Visa, MasterCard, Discover and American Express.

CHECKS OR MONEY ORDERS
Yes, we do accept mail orders! Please send your order and payment to Wicks-nWaxWorks.com, 4949 Woodland Avenue Ste #3, West Des Moines, IA 50266  ATTN: Linda Stevens

**Please note that orders paid for by check or money order will not be shipped until the check clears our bank (approx. 5-10 days) 

RETURN & CREDIT POLICY
If it is a mistake on our part we will give you a full refund. All products that are returned for a refund that is not due to our error (wrong item shipped) will be shipped back to Wicks-n-WaxWorks at the customer's expense. A 20% restocking charge will apply if product is returned due to customer error. (ordered wrong item)

An eligible refund (not including your shipping cost) will be applied to your Credit Card account upon receipt and inspection of item. Do not return candles that have been burned or kits that have been used as they will not be eligible for refund. 

All refund requests must have a Return Authorization Receipt placed in the package along with the item(s) returned. To obtain please email or call (see Contact page for hours and phone number) for a Return Authorization Receipt .Do not ship any items back without first obtaining a Return Authorization Receipt or a refund will not be given.

*We will refund the return shipping cost if it is a mistake on our part.